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Repairs & Support/ 維修及支援

iPads and MacBook laptops purchased through Senco-Masslink Technology Ltd. and the school purchase program include three years of warranty. 

Warranty

Your device's AppleCare+ warranty has been automatically activated for you. If you need service and support you can go to the following places for assistance:

Where to go for repairs

  • The ISF IT Help Desk 
    • Located in Charles Kao Square (CKS), the ISF IT Help Desk is able to support students if they have problems with any device purchased through the 1-to-1 purchase program. This includes physical damage. 
    • Note: when the school is closed, the IT Help Desk is closed. 
  • Apple Store
    • While your AppleCare+ warranty is active (2-years for iPads, 3-years for laptops) you can take your device to any Apple store for service and support.
  • Senco-Masslink
    • While your AppleCare+ and Senco-Masslink service and support is active (2-years for iPads AppleCare+ and 1-year Senco-Masslink, 3-years for laptops) you can take also take your device to Senco-Masslink's office for service and support.
    • Note: if your iPad is in its 3rd year of warranty coverage, seek service support directly from Senco-Masslink.
      • Their address is: 2/F Sing Pao Building, 101 King's Road, North Point, Hong Kong
      • Their phone number is: (852) 2511-5760
      • Business Hours: Mon-Fri: 9:00 to 18:00 / Sat: 9:00 to 13:00 (Sunday & Public Holidays off)

 

通過學校購買計劃於Senco-Masslink Technology Ltd. 所購買的iPad及MacBook筆電本電腦,將會包括保養維修服務3年。

保養、維修

設備的AppleCare+保養已自動為你激活。如有需要使用或支援,可以到下列地點尋求協助:

到那裡進行維修

  • ISF 資訊科技服務台

    • 位於校園內的高錕廣場(CKS), ISF 資訊科技服務台將為學生提供即時有關電子設備的支援,特別是通過11購買計劃所購買的設備。在這將包括設備/硬件的破壞。

    • 請注意:當學校受疫情影響而關閉,資訊科技服務台的支援亦會暫停。

  • Apple 專門店

    • 當你的Apple Care+生效後(iPad為2年,筆記本電腦為3年),你可以帶同iPadMacBook筆記本電腦到任何的Apple專門店尋求協助及維修。

  • Senco-Masslink

    • 當你的Apple Care+及Senco-Masslink保養生效後(對於iPads AppleCare +和Senco-Masslink為2年,筆記本電腦為3年),亦可以攜同設備到Senco-Masslink的辦公室以獲得維修服務及支援。
    • 注意:如果你的iPad正處於保養期的第三年,請直接聯絡Senco-Masslink以獲得服務及支援。

      • 地址: 香港北角英皇道101號成寶大廈2 Kong

      • 電話號碼: (852) 2511-5760

      • 營業時間: 星期一至星期五:9:0018:00 /星期六:9:0013:00(週日和公共假期休息)