iPads and MacBook laptops purchased through Senco-Masslink Technology Ltd. and the school purchase program include three years of warranty. 

Warranty

• AppleCare+ warranty repairs are subject to a service fee and covers up to two incidents of accidental damage from handling. Terms and conditions are subject to change. Please use the links below to read additional information about the service.
  • iPad's warranty is 2-years AppleCare+ and 1-year Senco-Masslink Ltd. hardware warranty. 
    • Click here to read the conditions of AppleCare+ warranty for iPads
    • The 1 year service warranty by Senco-Masslink has a handling fee to cover repairs but does NOT cover any man-made or accidental damage.
  • MacBook Laptop's warranty is 3-years AppleCare+
    • Click here to read the conditions of AppleCare+ warranty for laptops

Your device's AppleCare+ warranty has been automatically activated for you. If you need service and support you can go to the following places for assistance:

Where to go for repairs

• The ISF IT Help Desk 
  • Located in Charles Kao Square (CKS), the ISF IT Help Desk is able to support students if they have problems with any device purchased through the 1-to-1 purchase program. This includes physical damage. 
  • Note: when the school is closed, the IT Help Desk is closed. 
• Apple Store
  • While your AppleCare+ warranty is active (2-years for iPads, 3-years for laptops) you can take your device to any Apple store for service and support.
• Senco-Masslink
  • While your AppleCare+ and Senco-Masslink service and support is active (2-years for iPads AppleCare+ and 1-year Senco-Masslink, 3-years for laptops) you can take also take your device to Senco-Masslink's office for service and support.
  • Note: if your iPad is in its 3rd year of warranty coverage, seek service support directly from Senco-Masslink.
    • Their address is: 2/F Sing Pao Building, 101 King's Road, North Point, Hong Kong
    • Their phone number is: (852) 2511-5760
    • Business Hours: Mon-Fri: 9:00 to 18:00 / Sat: 9:00 to 13:00 (Sunday & Public Holidays off)

通過學校購買計劃於Senco-Masslink Technology Ltd. 所購買的iPad及MacBook筆電本電腦，將會包括保養維修服務3年。

保養、維修

• AppleCare+ 所包括的保養及維修是需要付費的，並最多涵蓋兩次因使用造成的意外損壞事件。條款和條件如有變更。 請使用以下鏈接，了解該服務的更多信息。
  • iPad's 的保養期為兩年的 AppleCare+ 及一年由Senco-Masslink所提供的硬件保養。 
    • 點擊此處閱讀iPad的AppleCare＋ 保養及維修條款
    • Senco-Masslink所提供的1年硬件保養/維修將包含手續費，但並不包括任何人為或意外損壞。
  • MacBook筆記本電腦的保養期為3年AppleCare + 
    • 點擊此處閱讀筆記本電腦的AppleCare＋ 保養及維修條款

設備的AppleCare＋保養已自動為你激活。如有需要使用或支援，可以到下列地點尋求協助：

到那裡進行維修

• ISF 資訊科技服務台
  • 位於校園內的高錕廣場(CKS), ISF 資訊科技服務台將為學生提供即時有關電子設備的支援，特別是通過1對1購買計劃所購買的設備。在這將包括設備/硬件的破壞。

  • 請注意：當學校受疫情影響而關閉，資訊科技服務台的支援亦會暫停。

• Apple 專門店
  • 當你的Apple Care＋生效後(iPad為2年，筆記本電腦為3年)，你可以帶同iPad或MacBook筆記本電腦到任何的Apple專門店尋求協助及維修。

• Senco-Masslink
  • 當你的Apple Care＋及Senco-Masslink保養生效後(對於iPads AppleCare +和Senco-Masslink為2年，筆記本電腦為3年)，亦可以攜同設備到Senco-Masslink的辦公室以獲得維修服務及支援。
  • 注意：如果你的iPad正處於保養期的第三年，請直接聯絡Senco-Masslink以獲得服務及支援。
    • 地址: 香港北角英皇道101號成寶大廈2樓 Kong

    • 電話號碼: (852) 2511-5760

    • 營業時間: 星期一至星期五：9:00至18:00 /星期六：9:00至13:00（週日和公共假期休息）