Drop-Off Procedure for iPads and Laptops

This page contains information for families who need to have either a family-owned iPad or laptop configured for use at school.

The information below is presented in the following order:

  1. iPad Drop-off Procedure
  2. Laptop Drop-off Procedure

iPad Drop-off Procedure

If you decide to have your child use an existing family-owned iPad, it must be configured for use at school. Please review the following important information.

Minimum Specifications

Please review the information on the page: Family Owned iPads before proceeding.

As a reminder, if you choose this option, you must provide a pair of non-Bluetooth headphones with a microphone, a protective case, and 1 FileWave license from Senco Masslink.

Information about and instructions on purchasing these items can be found on our Purchasing Your iPad page.

iPad Drop-Off

Dropping your child’s iPad off at the IT Help Desk:

  • Option A – drop your iPad off starting from the 8th of August.
  • Option B – drop your iPad off during the first week of school.
  • Option C – if you have purchased an iPad after the start of school, you can drop the iPad off at the IT Helpdesk at any time.

iPads will not be returned on the same day they are dropped off. iPads will be distributed directly to students in their classrooms.

All items must be clearly labeled with:

  • Your child’s full name, including both Chinese and English
  • Student ID#
  • Class

What to bring to the IT Helpdesk in Charles Kao Square (CKS):

  • 1 iPad
  • A protective case for the iPad
  • Printed proof of purchase for Filewave purchase from Senco-Masslink.
    • Note: if you do not have proof of purchase for FileWave, your child’s iPad cannot be configured for use at school.
    • If you purchase Filewave, you will receive an email from Senco-Masslink as proof of purchase.
    • If you have not received this email, please contact Senco-Masslink using:
    • Information on FileWave and a link to Senco’s online store, where you can purchase a File Wave license, can be found on this webpage: Purchasing Your iPad

What NOT to bring:

  • iPad charger or charging cable.
  • iPad box.
  • If you have any accessories (cables, headphones, etc.), please send them directly to your child’s class with your child on the first day of school.


  • You must provide an administrator user account and password to complete the configuration.

All content on the iPad will be erased as part of the configuration process. No information can be retrieved after this. Before dropping your iPad off, please make sure you perform the following;

  • Back up any content on the iPad.
  • Sign out of any App Store / iCloud accounts.
  • Remove any passcodes.
  • Perform a full factory reset.
  • Update to the latest iOS.

Purchasing an iPad

If you have changed your mind and want to purchase an iPad, please visit our iPad Program Overview webpage for details and instructions: click here.

Laptop Drop-Off Procedure

If you decide to have your child use a family-owned laptop (Apple or Windows), it must be configured for school use. Please review the following information.

All laptops must be configured and registered for use on the school network.

Configuration and Registration of Your Laptop

To have a laptop configured for the school network and printers, it must be brought to the IT Help Desk in Charles Kao Square (CKS) located on the ground floor of the Secondary School.

The IT Help Desk staff will assist with installing the school’s printer system and add the student WiFi to the laptop.

  • To perform this task, the user account must have local admin permissions.
  • The information needed is:
    • Username
    • Password

If you, the parent, decide you do not want your child to have admin permissions on their laptop, please coordinate with the IT Department by emailing them and providing them with the details necessary to make changes to the computer.

Alternatively, you can stop by the IT Help Desk in CKS with the laptop and work with them directly.

Depending on the availability of support and the time of year, be aware it might take up to one full working day for the laptop to be configured.

For the 2024-25 school year, laptops can be brought to the IT Help Desk from Tuesday, 13th of August.