iPads and MacBook laptops purchased through Senco-Masslink Technology Ltd. and the school purchase program include three years of warranty.
- AppleCare+ warranty repairs are subject to a service fee and covers up to two incidents of accidental damage from handling. Terms and conditions are subject to change. Please use the links below to read additional information about the service.
- iPads warranty: 2-years AppleCare+ and 1-year Senco-Masslink Ltd. hardware warranty.
- Click here to read the conditions of AppleCare+ warranty for iPads
- The 1 year service warranty by Senco-Masslink has a handling fee to cover repairs but does NOT cover any man-made or accidental damage.
- MacBook Laptop warranty: 3-years AppleCare+
- iPads warranty: 2-years AppleCare+ and 1-year Senco-Masslink Ltd. hardware warranty.
Your device’s AppleCare+ warranty has been automatically activated for you.
If you need service and support you can go to the following places for assistance:
Where to Go for Repairs
- The ISF IT Help Desk
- Located in Charles Kao Square (CKS), the ISF IT Help Desk is able to support students if they have problems with any device purchased through the 1-to-1 purchase program. This includes physical damage.
- Business Hours:
- Mon-Fri: 8:30 to 16:00
- Sat, Sun & Public Holidays: Closed
- Apple Store
- While your AppleCare+ warranty is active (2-years for iPads, 3-years for laptops) you can take your device to any Apple store globally for service and support.
- Senco-Masslink
- While your AppleCare+ and Senco-Masslink service and support is active (2-years for iPads AppleCare+ and 1-year Senco-Masslink, 3-years for laptops) you can take also take your device to Senco-Masslink’s office for service and support.
- Note: if your iPad is in its 3rd year of warranty coverage, seek service support directly from Senco-Masslink.
- Address: 2/F Sing Pao Building, 101 King’s Road, North Point, Hong Kong
- Phone: (852) 2511-5760
- Business Hours:
- Mon-Fri: 9:00 to 18:00
- Sat: 9:00 to 13:00
- Sunday & Public Holidays: Closed