🛡️ Warranty & AppleCare+
iPads and MacBook laptops purchased through Senco-Masslink Technology Ltd. and the school purchase program include a three-year warranty. AppleCare+ warranty repairs are subject to a service fee and cover up to two incidents of accidental damage from handling. Please note that terms and conditions are subject to change.
iPad Warranty
Includes two years of AppleCare+ and a one-year hardware warranty provided by Senco-Masslink Ltd.
The third-year service warranty by Senco-Masslink requires a handling fee and does NOT cover accidental or user-inflicted damage.
MacBook Laptop Warranty
Includes a three-year AppleCare+ protection plan.
Your device’s AppleCare+ warranty is automatically activated upon purchase.
📍 Where to Go for Repairs
If you require technical service or support, please visit one of the following locations:
The ISF IT Help Desk
Located in Charles Kao Square (CKS), the IT Help Desk supports students with any device purchased through the school’s 1-to-1 program. This support includes assistance with physical damage.
Business Hours:
Mon–Fri: 8:30 am to 4:00 pm
Sat, Sun & Public Holidays: Closed
Senco-Masslink Office
While your AppleCare+ or Senco-Masslink warranty is active, you may take your device to their office for support. Note: If your iPad is in its third year of coverage, please contact Senco-Masslink directly for service.
Address: 2/F Sing Pao Building, 101 King’s Road, North Point, Hong Kong
Phone: (852) 2511-5760
Business Hours: Mon–Fri: 9:00 am to 6:00 pm | Sat: 9:00 am to 1:00 pm
Apple Store
While your AppleCare+ warranty is active (two years for iPads, three years for laptops), you may take your device to any Apple Store worldwide for service and support.