Skip to main content

Support / 支援

Who to Contact / 與誰聯絡

If you need help or assistance, select the appropriate support from the following.

For help or assistance click on the appropriate topic from the list below.

如果需要幫忙或協助,請從列表中選擇相應的資源。

If you have questions about our 1-to-1 programs for iPads and laptops please visit our 1-to-1 Program webpages. Here you will find answers to frequently asked questions such as:

  • what type of device should I choose?
  • how to I purchase an iPad or laptop?
  • where do I go for support?

If you do not find the answer to your question after visiting these pages, please contact edtech@isf.edu.hk

If you are having problems accessing your email, we recommend resetting your password. You can do this by visiting: https://mypw.isf.edu.hk

Additional information is available by visiting the webpage Parent Email Accounts 家長電子郵件帳戶, where you will find information explaining parent email accounts and how to manage them effectively.

If you continue having problems accessing your email, please contact itsupport@isf.edu.hk

For help with ePortfolios on Moodle, please contact Moodle Support at moodlesupport@isf.edu.hk.

有關ePortifolios (Moodle平台)的協助,請電郵予 moodlesupport@isf.edu.hk  聯絡。

When using your ISF Google account, please make sure you are not logged in with a personal account at the same time. This will cause errors and prevent access to ISF resources. 

You will be able to find answers to many common questions by visiting Google Tutorials for Parents.

  • Parent accounts cannot access or use Google Documents using their ISF Google Account.
  • Parents can access school calendars using Google Calendar and Google Meets for parent/teacher appointments.

We recommend you create a user profile in your Chrome browser to help manage both personal and ISF Google accounts. You can learn how to set this up by visiting How to Configure Your Chrome Browser to Work with Multiple Users.

If you continue having problems please contact edtech@isf.edu.hk

Hapara Teacher Daskboard allows teachers to see student work saved in the Google Drive folder for that subject. 

Please view these videos for support if you need to share or add a co-teacher to your Hapara folders:

If you are missing a student or having other problems with your Hapara folder, please contact edtech@isf.edu.hk.

  • Parent accounts cannot access or use Google Documents using their ISF Google Account.
  • Parents can access school calendars using Google Calendar and Google Meets for parent/teacher appointments.

If you cannot see homework assigned to a student on PowerSchool the first person to contact is the classroom teacher. Please confirm work has been assigned to the student.

If you continue to have problems viewing work assigned to a student, please contact psadmin@isf.edu.hk

  1. Contact the classroom teacher - confirm work has been assigned to the student. 
  2. Contact psadmin@isf.edu.hk 

Contact itsupport@isf.edu.hk for assistance with technical problems with the IWBs.

Contact edtech@isf.edu.hk for training using IWBs. 

If you have questions about iPads at ISF, please review the list below for assistance:

If you have additional questions, please email edtech@isf.edu.hk

If you have questions about laptops at ISF, please review the list below for assistance:

  • Information on the 1-to-1 Laptop program: click here
  • Questions on how to purchase an laptop: click here
  • Answers on what to do if you already have a laptop: click here

If you have additional questions, please email edtech@isf.edu.hk

Resources for Learning

中央學習資源

These four resources are part of the core tools supporting education and learning goals,

為了支援在ISF的學習,下列四個資源是所有學習資源的中心。

The ISF uses blended learning to enhance course content and learning objectives which means we use technology and digital content to enhance learning. We use Moodle as our virtual learning environment (VLE) to share learning resources and allow students to turn work in. Moodle can be accessed from any web-enabled device. 

ISF使用混合式學習模式,強化課程內容及學習目標,這意味著我們通過使用科技及數碼內容深化學生學習。我們把Moodle用作虛擬學習環境(VLE),作為共享學習資源及讓學生線上繳交作業;Moodle能支援任何具互聯網功能之設備。

PowerSchool is our student information system. Teachers use it to record work and track student attendance and progress. Students and teachers can see their timetable. Parents use it to sign up for activities and see their child's school reports.

 

PowerSchool是我們的學生信息系統。教師使用PowerSchool來記錄並追蹤學生的出勤和學習進度。 學生和老師可以通過PowerSchool看到他們的時間表。父母則可使用它來註冊活動(CCA)並查看孩子的學校成績單。

每個學生、老師和管理員都將獲得一個G-Suite教育版帳戶。這將授予對Google Docs的訪問權限,是一個功能強大的在線辦公軟件,允許隨時隨地在線進行工作以及他人進行協作。

Every student, teacher, and administrator is given a G-Suite for Education account. This grants access to Google Docs, a powerful online office suite that allows for anywhere-anytime work and collaboration between people. 

Across all grade levels we use a variety of devices to support students and teachers as they engage in learning. From Pre-school to Grade 2 students use school provided tablets to engage with information, stories, and other learning resources. For Grades 3 to 5 we have our 1-to-1 iPad program, where students purchase and use their own iPad to support personalized learning and to deepen their ability to engage with content. For Grades 6 to 12 we have our 1-to-1 Laptop program, where students purchase and use their own laptop to further their learning journey. 

Across all grade levels we use a variety of devices to support students and teachers as they engage in learning. From Pre-school to Grade 2 students use school provided tablets to engage with information, stories, and other learning resources. For Grades 3 to 5 we have our 1-to-1 iPad program, where students purchase and use their own iPad to support personalized learning and to deepen their ability to engage with content. For Grades 6 to 12 we have our 1-to-1 Laptop program, where students purchase and use their own laptop to further their learning journey.