Who to Contact
If you need help or assistance, select the appropriate support from the following.
1-to-1 Program (Parents)
visit our 1-to-1 Program webpages. Here you will find answers to frequently asked questions such as:
- what type of device should I choose?how to I purchase an iPad or laptop?where do I go for support?
If you do not find the answer to your question after visiting these pages, please contact [email protected].
Email (All)
If you are having problems accessing your email, we recommend resetting your password. You can do this by visiting: https://mypw.isf.edu.hk.
Additional information is available by visiting the webpage Parent Email Accounts 家長電子郵件帳戶, where you will find information explaining parent email accounts and how to manage them effectively.
If you continue having problems accessing your email, please contact [email protected].
ePortfilios (Parents)
For help with ePortfolios on Moodle, please contact Moodle Support at [email protected].
Google (All)
When using your ISF Google account, please make sure you are not logged in with a personal account at the same time. This will cause errors and prevent access to ISF resources.
You will be able to find answers to many common questions by visiting Google Tutorials for Parents.
- Parent accounts cannot access or use Google Documents using their ISF Google Account.
- Parents can access school calendars using Google Calendar and Google Meets for parent/teacher appointments.
We recommend you create a user profile in your Chrome browser to help manage both personal and ISF Google accounts. You can learn how to set this up by visiting How to Configure Your Chrome Browser to Work with Multiple Users.
If you continue having problems please contact [email protected].
Hapara Teacher Daskboard (Teachers)
Hapara Teacher Daskboard allows teachers to see student work saved in the Google Drive folder for that subject.
Please view these videos for support if you need to share or add a co-teacher to your Hapara folders:
If you are missing a student or having other problems with your Hapara folder, please contact [email protected].
- Parent accounts cannot access or use Google Documents using their ISF Google Account.
- Parents can access school calendars using Google Calendar and Google Meets for parent/teacher appointments.
Homework on PowerSchool (Parents & Students)
If you cannot see homework assigned to a student on PowerSchool the first person to contact is the classroom teacher. Please confirm work has been assigned to the student.
If you continue to have problems viewing work assigned to a student, please contact [email protected].
- Contact the classroom teacher – confirm work has been assigned to the student.
- Contact [email protected]
Interactive White Boards – IWBs (Teachers)
Contact [email protected] for assistance with technical problems with the IWBs.
Contact [email protected] for training using IWBs.
iPads (All)
If you have questions about iPads at ISF, please review the list below for assistance:
- Information on the 1-to-1 iPad program: click here
- Questions on how to purchase an iPad: click here
- Questions about warranty and support: click here
- What is Filewave: click here
- How to configure Outlook on the iPad: click here
- Where to drop your iPad off for configuration: click here
If you have additional questions, please email edtech@fkwong
Laptop
If you have questions about laptops at ISF, please review the list below for assistance:
- Information on the 1-to-1 Laptop program: click here
- Questions on how to purchase an laptop: click here
- Answers on what to do if you already have a laptop: click here
If you have additional questions, please email [email protected].
Moodle
Resources for Learning
These four resources are part of the core tools supporting education and learning goals,
The ISF uses blended learning to enhance course content and learning objectives which means we use technology and digital content to enhance learning. We use Moodle as our virtual learning environment (VLE) to share learning resources and allow students to turn work in. Moodle can be accessed from any web-enabled device.
PowerSchool is our student information system. Teachers use it to record work and track student attendance and progress. Students and teachers can see their timetable. Parents use it to sign up for activities and see their child’s school reports.
Every student, teacher, and administrator is given a G-Suite for Education account. This grants access to Google Docs, a powerful online office suite that allows for anywhere-anytime work and collaboration between people.
Technology
Across all grade levels we use a variety of devices to support students and teachers as they engage in learning. From Pre-school to Grade 2 students use school provided tablets to engage with information, stories, and other learning resources. For Grades 3 to 5 we have our 1-to-1 iPad program, where students purchase and use their own iPad to support personalized learning and to deepen their ability to engage with content. For Grades 6 to 12 we have our 1-to-1 Laptop program, where students purchase and use their own laptop to further their learning journey.